Introduction
Throughout your trading journey using the eToro platform, it is possible to run into some technical problems or other issues. To resolve this, you need to know how to contact eToro support.
Here are the different ways and important things to know about the customer and technical service of eToro.
| 🗣️ Method | Phone, Email, Live Chat |
| 📞 Phone Number | 1-888-271-8365 |
| [email protected] | |
| 🕒 Availability | Monday to Friday (24 hours a day) |
| 📙 Languages | English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Swedish, Danish, Finnish, Norwegian, Russian, Chinese, Arabic, Hebrew |
77% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
How to Contact Customer Service Using the App or Platform?
There are many ways to contact eToro customer support but if you are using the eToro platform or the mobile apps, simply follow these steps:
- Click “Help” from the menu below your profile.
Clicking "Help" on eToro's platform - Select “Help Center”.
"Help center" link on eToro's Help screen - You will be taken to Help Center page that lists different topics covering general service issues and other concerns that sometimes arises when using the app. If you want to ask a specific question, just type it on the search box found at the top of the page.
eToro Help Center
If you are using eToro on a browser, head out to the Help Center here: https://www.etoro.com/customer-service/help
Help Center When Using the App
From your app, you can access the Help Center by clicking “Help” on the list of menu below your profile.
You will then be directed to a page listing the following categories of concerns, issues you want to resolve and topics you want to learn:
- Our Fees
- eToro Professional Account
- Market Hours and Events
- Economic Calendar
- About Copy Trading
- Popular Investor Program
- How Stats Are Calculated
- Privacy
- The Complete Fintech Guide
- Contact Support
- Help Center
- Complaints Procedure
- ...and many more.
Customer Service Center
The eToro Customer Service page is a one-stop-shop feature where the customer service of eToro can track the progress of your open tickets concern. The Customer Service Center also keeps all the records of your closed concerns.
This is a simple interface where you can stipulate your concern or issue through a few drop-down menus: “Type of Query” and “I would like help with” until you pinpoint the specific issue you want to resolve.
You can also upload files such as a screenshot of your concern with the app for a clearer explanation of your query.
To create a “Ticket”, go here: https://www.etoro.com/customer-service and select “Open a Ticket”.
Methods of Communication
The method of communicating with the eToro customer service is currently online-based through the Customer Service Center and the Live Chat.
You can also contact these regional offices via email or phone.
eToro AUS
Level 33, Australia Square, 264 George Street
Sydney NSW 2000 Australia
Email: [email protected]
eToro (Europe) Ltd.
Kanika International Business Center (KIBC)
7th Floor, 4 Profiti Ilia Street
Germasogeia, Limassol, Cyprus 4046
Fax: +44-866-350-0881
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eToro USA LLC
221 River St., 9th Floor
Hoboken NJ 07030
eToro (UK) Ltd.
24th floor, One Canada Square
Canary Wharf E14 5AB
London, United Kingdom
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If you want to contact them for media enquiries, you can send an email to [email protected].
For suggestions of cooperation and business development, they can be reached via email at [email protected].
eToro Live Chat
The Live Chat feature of eToro's Customer Service is currently available only to eToro Club members because this function is part of eToro's Club membership benefits.
Rating the Live Chat
Every time a live chat session has ended, you will be asked to rate it as either good or bad. In order for them to maintain the quality of their support, it would be best to be honest with your customer service experience rating.
A Copy of the Live Chat Transcript
You will receive a copy of the entire conversation that you had with the live chat support via email. This will contain the whole transcript so you can check for any important information that you may have missed or wanted to recall in case you have already closed session.
Availability
eToro’s customer service can be reached 24 hours a day from Monday to Friday. Weekend support is not available.
What to Do When There Is No Phone Access?
Users are encouraged to contact eToro support via the Help Center instead of by mobile or landline phone. To access and create a “Ticket” that will serve as a record of your concern, please head to this URL: https://www.etoro.com/customer-service
Another method is by heading to the @eToro_Service profile from your app interface or via this URL: https://www.etoro.com/people/etoro_service if you are accessing your eToro dashboard from a browser.
Opening Tickets
To open a new ticket for your customer service and technical support needs, just follow these steps:
For users of the app:
- Click “Help” on the menu under your profile.
- Select “Help Center”.
This will take you to this page (same page accessible when using a browser): https://www.etoro.com/customer-service - Click “Open a Ticket”.
- Fill in the details for the drop-down menu under “Type of Query” and “I Would Like Help With”.
- Follow and fill in the additional questionnaires.
- Upload a file to support or state clearly your concern. Remember that file size limit is 15MB and file formats accepted are in gif, webp, pdf, png, doc, txt, jpeg and docx.
- After you're done, simply click “Send Message”.
Opening a new ticket on eToro
Ticket Response Time
In cases of high volume of customer service queries and requests, the technical support response may take a while from a few days to until 14 days before you receive a response.
Please remember that all communications with the eToro Technical and Customer Support are recorded to be used for quality evaluation and improvement and training purposes.
Email Support
You can also reach eToro Technical and Customer Service via their email support at [email protected].
Take note: It is still faster if you contact the Customer Service through their page at https://www.etoro.com/customer-service.
Escalating an Issue with eToro's Customer Support
If you have an issue with eToro's customer service and you're not satisfied with the resolution provided, there are several ways to escalate the issue and seek further assistance:
- Ask to speak with a supervisor: If you're not satisfied with the response or assistance provided by the customer service representative, you can ask to speak with a supervisor or manager. They may be able to provide additional assistance or escalate the issue to a higher level of support.
- Submit a complaint through eToro's website: eToro has a complaints section on their website where you can submit a formal complaint. This will allow you to detail the issue you're experiencing and request further assistance. eToro's customer service team will review the complaint and provide a response as soon as possible.
- Contact regulatory authorities: If you feel that your issue is not being resolved adequately, you can contact the regulatory authorities in your region or country. This can include financial regulatory authorities, consumer protection agencies, or other relevant authorities.
Press Contacts
To contact eToro for press maters, you may contact from one of these:
Global:
Email: [email protected]
Phone: +44 20 3805 4822
UK – MRM:
Email: [email protected]
Phone: +44 20 3326 9900
Australia – LaunchLink:
Email: [email protected]
France – Euros:
Email: [email protected]
Phone: +33 1 71 19 79 60
Germany – Piabo:
Email: [email protected]
Phone: +49 30 2576 205 – 51
Italy – MyMediaRelation
Email: [email protected]
Phone: +39 2 36 75 15 11
Poland – Cook Communications
Email: [email protected]
Phone: +48 663 171 023
Romania – Cook Communications:
Email: [email protected]
Phone: +40 0727 370 325
Spain – Comma:
Email: [email protected]
Phone: +34 91 550 02 04
USA
Adam Snyder
Email: [email protected]
Phone: +1 (917) 740-5456
Israel:
Julie Jaffe
Corporate Communications Manager
Email: [email protected]
MKDS
Daphna Triwaks
Email: [email protected]
Frequently Asked Questions (FAQ)
How long does it typically take eToro's customer support to respond to inquiries?
The response time for eToro's customer support may vary and this would greatly depend on the nature of the inquiry and the volume of requests they receive. In general, this broker aims to respond to customer inquiries within 24 hours during business days, but it can take longer during weekends or holidays or if the request requires additional research.
Is eToro's customer service available in multiple languages?
Yes, eToro's customer support is available in different languages. They offer support in a variety of languages to cater to their global customer base. The exact list of supported languages may vary based on the region or country, but typically they offer support in English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Swedish, Danish, Finnish, Norwegian, Russian, Chinese (Mandarin and Cantonese), Arabic, and Hebrew.
Can eToro's customer support assist with technical issues?
Yes, technical issues can be handled by eToro's customer service team. Their agents are trained to help users with various technical issues related to the platform and its features. Make sure to provide as much detail as possible about the issue you are experiencing. The more information you can provide, the easier it will be for their support team to identify and resolve the issue quickly.
What is the best way to get in touch with eToro's customer support team?
There are several ways to contact the eToro customer support, but the best way to get in touch with them depends on the urgency and nature of your inquiry. Live chat support is usually the fastest way but if you prefer to speak to a representative directly, then you can contact them via phone support but take note that this method is available during business hours.
How does eToro's customer service handle account-related inquiries?
eToro's customer service is equipped to handle various types of account-related inquiries, such as issues with deposits or withdrawals, verification, or account security. Make sure to provide them with your account information, such as your username or email address associated with your eToro account. This will help them quickly access your account and provide you with the necessary assistance.
What is the typical response time for eToro's customer support via live chat?
The average response time for eToro's live chat support can vary depending on the volume of requests they receive, but in general, their goal is to respond to inquiries within a few minutes.
What is eToro's customer support email address?
eToro's support email address is [email protected]. If you have an inquiry or issue that requires assistance via email, you can send an email to this address and their support team will respond as soon as possible.
eToro is a multi-asset platform which offers both investing in stocks and cryptoassets, as well as trading CFDs.
Please note that CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 77% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.
Past performance is not an indication of future results. Trading history presented is less than 5 complete years and may not suffice as basis for investment decision.
Copy Trading does not amount to investment advice. The value of your investments may go up or down. Your capital is at risk.
Cryptoasset investing is highly volatile and unregulated in some EU countries. No consumer protection. Tax on profits may apply.
eToro USA LLC does not offer CFDs and makes no representation and assumes no liability as to the accuracy or completeness of the content of this publication, which has been prepared by our partner utilizing publicly available non-entity specific information about eToro.