eToro Customer Service

The Ultimate Guide to Contacting eToro's Customer Support

Throughout your trading journey using the eToro platform, it is possible to run into some technical problems or other issues. To resolve this, you need to know how to contact eToro support.

Here are the different ways and important things to know about the customer and technical service of eToro.

Table of Contents

  1. How to Contact Customer Service Using the App or Platform?
    Step-by-step guide (34sec)
    1. 1.1 Help Center When Using the App
      Categories and topics of concern (21sec)
  2. Customer Service Center
    What can be accessed here? (33sec)
  3. Methods of Communication
    Which customer support channels are available? (32sec)
  4. eToro Live Chat
    How to initiate chat session? (8sec)
    1. 4.1 Rating the Live Chat
      How to send chat support feedback? (15sec)
    2. 4.2 A Copy of the Live Chat Transcript
      Where to get chat records? (17sec)
  1. Availability
    What are the customer service hours? (5sec)
  2. What to Do When There Is No Phone Access?
    Alternative options (23sec)
  3. Opening Tickets
    Support for more complicated issues (32sec)
    1. 7.1 Ticket Response Time
      When do I get a response? (17sec)
  4. Email Support
    How to contact email helpdesk? (10sec)
  5. Press Contacts
    How to reach public relations department? (27sec)
etoro app banner

How to Contact Customer Service Using the App or Platform?

There are many ways to contact eToro customer support but if you are using the eToro platform or the mobile apps, simply follow these steps:


  1. Click “Help” from the menu below your profile.
    Clicking "Help" on eToro's platform
    Clicking "Help" on eToro's platform
  2. Select “Help Center”.
    "Help center" link on eToro's Help screen
    "Help center" link on eToro's Help screen
  3. You will be taken to Help Center page that lists different topics covering general service issues and other concerns that sometimes arises when using the app. If you want to ask a specific question, just type it on the search box found at the top of the page.
    eToro Help Center
    eToro Help Center

If you are using eToro on a browser, head out to the Help Center here: https://www.etoro.com/customer-service/help


Thinking of signing-up with eToro?

If you're already considering signing-up with eToro and wondering where to begin then the very first step is to open an account. To make things easier, you just need to click on the button to get started.


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67% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.

Help Center When Using the App

From your app, you can access the Help Center by clicking “Help” on the list of menu below your profile.

You will then be directed to a page listing the following categories of concerns, issues you want to resolve and topics you want to learn:

  • Our Fees
  • eToro Professional Account
  • Market Hours and Events
  • Economic Calendar
  • About Copy Trading
  • Popular Investor Program
  • How Stats Are Calculated
  • Privacy
  • The Complete Fintech Guide
  • Contact Support
  • Help Center
  • Complaints Procedure
  • ...and many more.

Customer Service Center

The eToro Customer Service page is a one-stop-shop feature where the customer service of eToro can track the progress of your open tickets concern. The Customer Service Center also keeps all the records of your closed concerns.

This is a simple interface where you can stipulate your concern or issue through a few drop-down menus: “Type of Query” and “I would like help with” until you pinpoint the specific issue you want to resolve.

eToro Customer Service Center
eToro Customer Service Center

You can also upload files such as a screenshot of your concern with the app for a clearer explanation of your query.

To create a “Ticket”, go here: https://www.etoro.com/customer-service and select “Open a Ticket”.

Methods of Communication

The method of communicating with the eToro customer service is currently online-based through the Customer Service Center and the Live Chat.

You can also contact these regional offices via email or phone.

eToro AUS
Level 33, Australia Square, 264 George Street
Sydney NSW 2000 Australia
Email: [email protected]


eToro (Europe) Ltd.
Kanika International Business Center (KIBC)
7th Floor, 4 Profiti Ilia Street
Germasogeia, Limassol, Cyprus 4046
Fax: +44-866-350-0881


eToro USA LLC
221 River St., 9th Floor
Hoboken NJ 07030


eToro (UK) Ltd.
24th floor, One Canada Square
Canary Wharf E14 5AB
London, United Kingdom


If you want to contact them for media enquiries, you can send an email to [email protected].

For suggestions of cooperation and business development, they can be reached via email at [email protected].

eToro Live Chat

The Live Chat feature of eToro's Customer Service is currently available only to eToro Club members because this function is part of eToro's Club membership benefits.

eToro live chat
eToro live chat

Rating the Live Chat

Every time a live chat session has ended, you will be asked to rate it as either good or bad. In order for them to maintain the quality of their support, it would be best to be honest with your customer service experience rating.

eToro live chat rating
eToro live chat rating

A Copy of the Live Chat Transcript

You will receive a copy of the entire conversation that you had with the live chat support via email. This will contain the whole transcript so you can review any important information that you may have missed or wanted to recall in case you have already closed session.

eToro live chat transcript
eToro live chat transcript

Availability

eToro’s customer service can be reached 24 hours a day from Monday to Friday. Weekend support is not available.

What to Do When There Is No Phone Access?

Users are encouraged to contact eToro support via the Help Center instead of by mobile or landline phone. To access and create a “Ticket” that will serve as a record of your concern, please head to this URL: https://www.etoro.com/customer-service

Another method is by heading to eToro OpenBook found on the @CustomerService Wall of your app interface or via this URL: https://www.etoro.com/people/customerservice if you are accessing your eToro dashboard from a browser.

Opening Tickets

To open a new ticket for your customer service and technical support needs, just follow these steps:

For users of the app:


  1. Click “Help” on the menu under your profile.
  2. Select “Help Center”.
    This will take you to this page (same page accessible when using a browser): https://www.etoro.com/customer-service
  3. Click “Open a Ticket”.
  4. Fill in the details for the drop-down menu under “Type of Query” and “I Would Like Help With”.
  5. Follow and fill in the additional questionnaires.
  6. Upload a file to support or state clearly your concern. Remember that file size limit is 15MB and file formats accepted are in gif, jpg, pdf, png, doc, txt, jpeg and docx.
  7. After you're done, simply click “Send Message”.
    Opening a new ticket on eToro
    Opening a new ticket on eToro

Ticket Response Time

In cases of high volume of customer service queries and requests, the technical support response may take a while from a few days to until 14 days before you receive a response.

Please remember that all communications with the eToro Technical and Customer Support are recorded to be used for quality evaluation and improvement and training purposes.

Email Support

You can also reach eToro Technical and Customer Service via their email support at [email protected].

Take note: It is still faster if you contact the Customer Service through their page at https://www.etoro.com/customer-service.

eToro email support response
eToro email support response

Press Contacts

To contact eToro for press maters, you may contact from one of these:

Global:
Email: [email protected]
Phone: +44 20 3805 4822

UK – MRM:
Email: [email protected]
Phone: +44 20 3326 9900

Australia – LaunchLink:
Email: [email protected]

France – Euros:
Email: [email protected]
Phone: +33 1 71 19 79 60

Germany – Piabo:
Email: [email protected]
Phone: +49 30 2576 205 – 51

Italy – MyMediaRelation
Email: [email protected]
Phone: +39 2 36 75 15 11

Poland – Cook Communications
Email: [email protected]
Phone: +48 663 171 023

Romania – Cook Communications:
Email: [email protected]
Phone: +40 0727 370 325

Spain – Comma:
Email: [email protected]
Phone: +34 91 550 02 04

USA
Adam Snyder
Email: [email protected]
Phone: +1 (917) 740-5456

Israel:
Julie Jaffe
Corporate Communications Manager
Email: [email protected]

MKDS
Daphna Triwaks
Email: [email protected]


Ready to trade with eToro?

Now that you know about the quality of eToro's customer service, you're probably more interested about trading with them and wondering where to begin. The first step is to open an account and to make things easier, you just need to click on the button to get started.


YES, TAKE ME TO ETORO!


eToro is a multi-asset platform which offers both investing in stocks and cryptoassets, as well as trading CFDs.

Please note that CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 67% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.

Past performance is not an indication of future results.

Cryptoassets are volatile instruments which can fluctuate widely in a very short timeframe and therefore are not appropriate for all investors. Other than via CFDs, trading cryptoassets is unregulated and therefore is not supervised by any EU regulatory framework.

eToro USA LLC does not offer CFDs and makes no representation and assumes no liability as to the accuracy or completeness of the content of this publication, which has been prepared by our partner utilizing publicly available non-entity specific information about eToro.

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*67% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.